Student Complaints

The College aims to resolve concerns promptly and fairly. If you are dissatisfied with any aspect of your experience, you have the right to raise a complaint. Full details are in the Student Complaints Policy for details.

Informal Resolution

Raise your concern first with the relevant member of staff, the department or the Student Welfare Team. Many issues are resolved quickly at this stage.

Formal Complaint

If this does not resolve matters, you can submit a formal complaint using the Student Complaints Form. It will be investigated and you will receive a written outcome stating whether it is upheld, partially upheld or not upheld.

Completion of Procedures

Once your complaint has been fully considered, the College will issue a Completion of Procedures letter confirming that the internal process is complete and setting out the final decision.

External Review: Office of the Independent Adjudicator (OIA)

Completion of Procedures

If you remain dissatisfied after receiving your Completion of Procedures letter, you can request an independent review by the Office of the Independent Adjudicator for Higher Education (OIA). The OIA reviews unresolved complaints about higher education providers in England and makes recommendations. The College is a member of the OIA scheme.

You can take your complaint to the OIA only after the College’s internal procedures are complete, and you must do so within 12 months of the date of your Completion of Procedures letter.

What can the OIA look at?