1. About these terms and conditions
1.1 These terms and conditions set out the agreement between you and Results Consortium Ltd (Results, the College, we, us) when you apply for and accept a place on one of our courses. Please read them carefully before you accept an offer, together with the Tuition Fee Payment Policy and the fee information provided with your offer.
1.2 The minimum age for registration at the College is 18 years.
2. Your application
2.1 You submit your application to the admissions team for your chosen course. Your application is assessed against the eligibility criteria set by the course awarding body and the College.
2.2 If you meet the eligibility criteria, you are selected for further assessment, which includes an interview.
2.3 You must submit all required documents on the admissions checklist during the assessment process. If a document is not submitted within the stated timeframe, we will remind you and give you a further reasonable period. If the document is still not received, your application will not be processed further and we will tell you in writing.
2.4 If you are currently employed, or you rely on past work experience to meet the entry criteria, you must submit proof of that employment, which we verify as part of the admissions process.
2.5 We reserve the right to verify any document you submit at any time during the admissions process or during your course.
3. Your offer and when the contract is formed
3.1 If your application is successful, you receive a conditional offer. An unconditional offer is made when you meet the conditions stated in your offer letter.
3.2 If you are financially supported by a public funding body or another sponsor, you must provide confirmation from that body before an unconditional offer is made.
3.3 The contract between you and the College is formed when you accept an offer. As a new student you then have the cooling-off period set out in Section 4.
3.4 An offer letter is issued once you have met the conditions of your offer, confirmed your funding arrangements under clause 3.2 and completed enrolment.
3.5 We do not withhold letters or documents that you need for purposes unrelated to your tuition fee account.
4. Your right to cancel (cooling-off period)
4.1 As a new student in the first year of your programme you have a cancellation period of 14 calendar days, as set out in the Tuition Fee Payment Policy. Within this period, you can withdraw without incurring any tuition fee charge, and any fees you have already paid for that year will be refunded in full.
5. Fees, refunds and withdrawal
5.1 Tuition fees, payment methods, instalments and the consequences of non-payment are set out in the Tuition Fee Payment Policy, which forms part of these terms. If you are self-funding, you pay by bank transfer using the details in that policy and confirmed in your offer letter.
5.2 Refunds are made in line with the Tuition Fee Payment Policy. If you withdraw, or are withdrawn, after the cooling-off period, your tuition fee liability is calculated on a fair basis by reference to the point in the year at which you leave. Refunds are made to the bank account that originally paid the fee. Refunds are not made in cash.
5.3 If you take an approved temporary suspension of your studies, tuition fees you have already paid are held to your credit until you resume your studies or permanently withdraw, at which point clause 5.2 applies. If you suspend, you remain liable for any fees outstanding at the point of suspension.
5.4 If you are supported by a public funding body or a sponsor, we claim the fees for the period you studied from that body, and we notify it of any withdrawal or termination of your registration.
6. Changes to courses, fees and these terms
6.1 We will only make changes to a course, its location, its fees or these terms in limited circumstances: where a change is required by an awarding body, a regulator or the law, where it is needed to maintain or improve academic standards or the student experience, or where circumstances outside our reasonable control make the change necessary.
6.2 Any change will be proportionate, and we will notify you in writing as soon as possible, explaining the change and its impact on you.
6.3 We aim to keep the information on our website up to date at all times. If we are unable to run an advertised course, or the course is only available at a different campus, we will tell you in writing as soon as possible and will offer you a suitable alternative course or campus where one is available.
6.4 We reserve the right to cancel a course before it starts if the minimum number of students is not registered. In that case clause 6.5 applies.
6.5 If you do not accept a significant change under this section, or no suitable alternative is available where a course is cancelled, you can withdraw without penalty and will receive a full refund of tuition fees paid for the year, together with reasonable support to transfer to another provider.
7. Attendance and conduct
7.1 You must attend a minimum scheduled teaching per week as per the pragramme. Attendance is monitored under the Student Attendance and Engagement Policy.
7.2 If you do not meet the attendance requirement, we follow the staged process in the Student Attendance and Engagement Policy, which includes warnings, support and the opportunity for you to explain your circumstances, before any decision to withdraw you is made.
7.3 If your behaviour towards other students or staff falls below the standards in the Student Code of Conduct, we follow the Student Code of Conduct and Disciplinary Procedures. Sanctions, up to and including exclusion, are applied only after that process, and you have the right of appeal set out in that policy.
7.4 If you are supported by a public funding body or a sponsor and you are withdrawn or excluded, we notify the relevant body.
7.5 If you are excluded following the disciplinary process, your tuition fee liability is calculated in line with clause 5.2 by reference to the point in the year at which the exclusion takes effect.
8. Accuracy of the information you give us
8.1 If we discover that your application contained a false statement or omitted significant information, we can withdraw or amend our offer or, if you are already registered, terminate your registration with the College and notify the awarding body.
8.2 Before taking any action under clause 8.1, we will write to you setting out the concern, give you the opportunity to respond and consider your response. We will confirm the decision and the reasons for it in writing, together with your right to complain under Section 10.
9. Disability, equality and support
9.1 The College is committed to equal opportunity. You will not be discriminated against on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
9.2 We encourage you to disclose any disability or learning support need in your application form, or at any stage during the admissions process or your studies, so that we can put appropriate support and reasonable adjustments in place. Disclosure is voluntary and is treated in confidence.
9.3 If you request support, we may ask you to provide evidence appropriate to your condition, for example a diagnostic report or medical evidence. Evidence of a lifelong or permanent condition does not need to be recent. We will advise you where updated evidence is genuinely needed for a specific adjustment or for external funding.
9.4 We process all personal and sensitive data in line with the UK General Data Protection Regulation and the Data Protection Act 2018, as set out in our Privacy Notice.
10. Complaints
10.1 If you are unhappy with a decision made under these terms, or with the way they have been applied, you can raise the matter through the Student Complaints Policy. This route is also open to you as an applicant if your complaint is about the admissions process.
10.2 If your complaint has been through our internal process and you remain dissatisfied, you can ask the Office of the Independent Adjudicator for Higher Education (OIA) to review your complaint, where it is eligible.
11. General
11.1 We are not liable for loss of or damage to your property except where the loss or damage is caused by our negligence. We advise you to insure your property.
11.2 These terms, together with your offer letter, the Tuition Fee Payment Policy and the policies referred to in clause 1.3, form the agreement between you and the College.